Time Period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Fro example if your item is delivered on the 1st of the month you can request a return up until the 30th of the month. Return requests can no longer be requested after this time frame.

Eligibility
To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn & unused (for hygiene reasons)
• With tags in place
• In its original packaging
• Cannot be a gift card

The only exception to this, is if the item is damaged.

How to return
To start a return go to your account area > find your relevant order > request a return.

You will be supplied with a print at home Evri label, which you can then drop to your local drop off centre - £4 will be deducted from your refund amount.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@delilahjewellery.com.

EU 14 day cooling off period (excl UK)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

To start a return go to your account area > find your relevant order > request a return.

You will be supplied with a print at home Evri label, which you can then drop to your local drop off centre - £4 will be deducted from your refund amount.

Eligibility
To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn & unused (for hygiene reasons)
• With tags in place
• In its original packaging
• Cannot be a gift card

The only exception to this, is if the item is damaged.

Hypoallergenic jewellery is designed to minimize the risk of allergic reactions, especially for people with sensitive skin.

It's made using materials that are less likely to cause irritation, such as 316L stainless steel, which is durable, tarnish-free, and waterproof. Some of our pieces are also coated in 18k gold, which is not only beautiful but also safe for sensitive ears.

This makes hypoallergenic jewellery a great choice for those who want to enjoy stylish, comfortable, and long-lasting pieces without worrying about irritation or discomfort.

Yes it is made from hypoallergenic metal covered with a PVD coating meaning it can withstand the shower, the pool and even the sea!

Nope - that's the beauty of Delilah's jewellery. It is hypoallergenic and has a coating of PVD for even greater protection.

PVD coating is a high tech finish that bonds metal at the molecular level, making your jewellery ultra durable, tarnish resistant, and beautifully brilliant.

We firmly believe that jewellery should be built to last. So we're backing that with a 2 year guarantee.

This will cover any faults you encounter. We will then replace your item, all we ask for is photographic evidence and an explanation.

Faults include tarnishing, green jewellery, unusable faults and pieces falling out (although we wouldn't expect this anway!).

But limited from loss and wear and tear, which would be things like scratches or accidentally bent items.